April 20, 2020

Your health and safety is our top priority during your cancer treatment and the current public health alert for COVID-19. Our enhanced safety measures are in place to make it possible to continue treating current patients and to treat new patients who have cancer diagnoses that can’t be delayed. We are following CDC, ASTRO and UF Health guidelines to minimize the risk of infection and appreciate your cooperation in helping to protect yourself and those around you.


  • All patients and staff are asked to self-screen before coming to the building. Please call 904-588-1800 before you come for your cancer treatment if you have any of the following:
    • Fever
    • Cough
    • Shortness of Breath
    • Exposure to someone with a positive COVID-19 diagnosis
    • Traveled outside of the United States in the last 14 days
    • Traveled on a cruise ship in the last 14 days
  • When you arrive at the Institute, you and your caregiver will be screened before you enter the building. This includes a temperature check.

Limiting Visits and Caregivers

  • Limit of one caregiver per patient during consult appointments only.
  • Caregivers, other than for pediatric patients, are asked to remain outside for all other appointments.
  • No children under the age of 12 allowed, unless they are the patient.
  • Minimize the amount of supplies you bring into the building.
  • Arrive no more than 10 minutes before your scheduled appointment time.
  • Leave the building when your appointment is done, please don’t linger.
  • When appropriate, consultations, follow-up visits, and/or on-treatment visits will be conducted via telehealth, unless your case requires a physical examination.

Cleaning and Sanitizing

  • Increased the frequency of cleaning our facility and equipment including high-touch surfaces such as door handles, elevator buttons, reception desk, lobby furniture, etc.
  • Added more hand sanitizer dispensers throughout the building
  • Reminded all staff, patients, and caregivers to practice good hand hygiene
    • Wash hands frequently with soap and water for at least 20 seconds
    • If soap and water are not readily available, use hand sanitizer with at least 60% alcohol content
    • Avoid touching your face, especially eyes, nose and mouth

Personal Protective Equipment

  • Every patient and caregiver is asked to wear a fabric face covering or mask while in the building. You may wear your own mask, or we will provide one. Masks provided by the Institute should be laundered and reused.
  • All clinical staff with direct patient contact will wear a mask. This is being done out of an abundance of caution and follows the CDC’s protocols. It does not mean that a staff member or patient is sick.
  • We are monitoring and controlling very closely our supply of PPE to ensure that clinical staff has access to it when it is clinically appropriate.
  • All clinical staff with direct patient contact will wear scrubs that will be professionally laundered.

Social Distancing

  • Stay home, except for medical appointments. For more on how you can protect yourself and your loved ones, visit this link.
  • To safeguard staff in reception and common areas such as the nurses’ stations, we have placed stanchions 6 feet from the desk to create the recommended social distance between staff and visitors/patients.
  • We have implemented a work from home policy for staff members who are eligible.
  • Staff work stations have been rearranged or relocated to allow us to maintain a 6-foot distance between people.
  • When possible staff members communicate with each other through email or by calling a coworker rather than visiting their work station.

If you have questions or concerns, please call 904-588-1800 and ask to speak to Brad Robbert.  Thank you for your understanding and cooperation.  We look forward to continuing to provide you with the best of care during this challenging time.

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