International Patients

We appreciate patients who come to us from all parts of the world.  We know that staying a distance from home can be very stressful and we want to make you as comfortable as possible. Once you are scheduled for a consultation by a Patient Intake representative, our Social Services team is ready to assist you with the multitude of details for your visit. The UF Health Proton Therapy Institute staff understands the impact of a critical health issue and how a lengthy stay in another country can be overwhelming for the patient, family and caregivers. Whether it’s recommending a local restaurant or finding housing, your day-to-day needs become our main priority.

Contact Us:  click here.

1-904-588-1800 Main Number

1-877-686-6009 Intake Department

For scheduling a consultation with a Radiation/Oncologist – Patient Intake (904-588-1436)

For questions regarding housing, transportation and travel details – Social Services

  • Adult –            904-588-1249
  • ​Pediatrics –    904-588-1293

Send Prior to Consultation:

  • Doctors Summary Notes
  • Demographic Information
  • Pathology Report and Pathology Slides
  • Diagnostic Scans on CD and Reports
  • Surgery Reports
  • Lab Reports
  • Medical Releases
  • Insurance Information Including copy of Health Plan Cards

Take to Consultation:

  • Appointment Schedule
  • Completed Questionnaire
  • All Insurance Documentation Including Health Insurance & Prescription Cards
  • List of Your Doctors with Contact Information
  • List of Current Medications and Supplements
  • Allergy Information
  • Notebook with Questions

Personal Items:

  • Comfortable Clothes, Shoes and Jacket
  • Reading Material or Personal Entertainment (iPod, Personal Computer, etc.)
  • All Medications Needed for Duration of Stay
  • Contact Information

Dress for Comfort

Average summer temperature in Jacksonville is around 90° F (32°C) and an average winter temperature of 45° F (7°C). Wear casual clothing and comfortable shoes, and bring a sweater or jacket for cooler evenings and air conditioned rooms during the day.


​Frequently Asked Questions

Q:  How would I get a cost estimate for treatment at UF Health Proton Therapy Institute?

A: The cost of treatment will vary depending on the diagnosis.  If you can provide medical documents to help us determine the number of treatments recommended, we can provide an estimate with a breakdown of the cost.

Q: How should I send my medical documents?

A: Records can be sent by email (jholland@floridaproton.org) or fax (904-356-6380).  Scans on CD should be sent to the address below:

Patient Intake Services Department
​UF Health Proton Therapy Institute
​2015 N. Jefferson St.
​Jacksonville, Florida  32206

Q: Are interpreter services available at your facility?

A: Yes. Our Social Services Department will provide you with interpretation services while you are at our center.  This service is provided through qualified medical interpreters at no cost to you.

Q: How can a social worker help me and my family?

A: Our Social Services team members are qualified, experienced professionals who assist the patient with a wide range of matters including the details of their stay, such as housing and transportation but will also meet with the patient if there are psychological, financial, or relationship issues.

Q: Can you give me visa information and what will be needed for my stay in Florida?

A: Once you have been accepted as a patient, you will receive a packet containing information about our facility, staff, and proton therapy along with a visa letter.   The letter verifies your appointment at UF Health Proton Therapy Institute and gives an estimate of the time needed for your treatment.  This document can be taken to a U.S. embassy or consulate if you need to apply for a visa.
http://travel.state.gov/content/visas/english/general/visa-expiration-date.html

Q: Will I need a passport to travel to the United States?

A: All individuals, regardless of age, must have their own passport when traveling internationally by air
http://travel.state.gov/content/passports/english/passports/information/do-i-need.html

Q: How will I know what to do when I arrive at the airport in Jacksonville?

A: Arrangements will be made in advance for a car service to pick you up at the airport and take you to the residence where you will be staying while in Jacksonville.  The Social Services team will communicate those details with you early in the planning process.

Q: Should I bring cash or travelers checks with me for expenses?

A: Travelers checks are not recommended. Therefore, many patients choose to use a credit card while here. If you are going to exchange money, it’s better to do this at your bank prior to your departure.  Remember to call all card providers before you leave to let them know where and when you will be travelling or your cards could be blocked.

Q: Will there be any free time for sightseeing for me as a patient (and family)?

A: Yes.  There will be some down time between the consult day and the treatment start date as it takes approximately two weeks for the development of the treatment plan.  Many patients use this time to check out housing, sightsee or become familiar with the city of Jacksonville. Patients and families can tour the area and enjoy the beaches, Disney World, and other places of interest conveniently located within driving distance of Jacksonville, Florida.

Q: Is there public transportation available similar to what I have at home?

A: Since most international patients have some time and feel well enough to sightsee while in the state of Florida, renting a car is often the mode of transportation.  Cab service is also available with discounted rates for our patients.  Our Social Services team will assist you with the details of getting to and from treatment and other questions you may have regarding transportation.

Q: What if there is an unexpected medical need for my spouse or family member while I am there for treatment?

A: If a family member gets injured or becomes ill, there are many walk-in clinics available in Jacksonville that offer on-site lab work, diagnostics and prescriptions. If hospitalization becomes necessary, UF Health Proton Therapy Institute is affiliated with UF Health Jacksonville located on the campus adjacent to our facility. You may want to consider purchasing travel medical insurance for you and your family just in case any emergency medical needs arise during your visit.

Q: How long will I need to stay while I am there for treatment?

A: The length of treatment depends on the diagnosis although it is typically six to eight weeks.  International patients are in Jacksonville for up to three months.

Q: Can I talk to a former patient who has traveled from outside the country to be treated there?

A: There are international patients that have been treated in our facility who have offered to help others who have questions.  We can provide names and contact information upon request.